Crisis Management

     A topic of discussion that came up in class was crisis management. The class identified various strategies involving the right type of response in a crisis situation:

Offensive Response

• Attack the accuser
• Threat (lawsuit, prosecution, etc.)

Defensive Response

• Denial
• Excuse
• Justification

    There are many other different ways to respond other than in a basic defensive or offensive role.  The important thing is choosing the right response for the right situation.