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Crisis Management May 4, 2010

Posted by Chris Yates in PRCA 4335.
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     A topic of discussion that came up in class was crisis management. The class identified various strategies involving the right type of response in a crisis situation:

Offensive Response

  • Attack the accuser
  • Threat (lawsuit, prosecution, etc.)

Defensive Response

  • Denial
  • Excuse
  • Justification

    There are many other different ways to respond other than in a basic defensive or offensive role.  The important thing is choosing the right response for the right situation.

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